Refund & Cancellation
Version of October 23, 2026
How cancelling and refunds work at Dreamiz. These rules complement the Terms of Use and do not limit the rights you have by law.
1. Cancel any time
You can cancel your subscription in Settings > Manage Subscription. The cancellation takes effect at the end of the period you already paid for: you keep your plan and your credits until then, and you are not charged again. You can resume before the end.
2. Refund within 7 days
If you ask within 7 days of a payment and you have not used any credit from it, we refund that payment in full. Write to support@dreamiz.ai from the email of your account.
3. Right of withdrawal (EU and UK): 14 days
If you live in the EU or the UK, you may withdraw from a purchase within 14 days without giving a reason. Dreamiz is a digital service that starts at once. When you start using credits during that period, you ask us to begin the service immediately and you accept that your right of withdrawal ends for the credits you used: we then refund the part of the payment that matches the unused credits. The payment page repeats this information before you pay.
4. Failed or refused images
If a generation fails, times out, is refused by the AI models or is withheld by our own safety check, the credits are returned to your balance automatically. Nothing to ask.
5. Plan changes and credit packs
- Upgrade: takes effect at once and you pay the prorated difference. Downgrade: takes effect at your next renewal.
- Subscription credits are renewed each period and do not carry over.
- A credit pack is valid for 90 days. It is refundable under sections 2 and 3 if unused. If a pack is refunded, only its unspent credits are removed from your balance.
- Free items (the Preview, gifted credits) have no cash value.
6. If a payment is refunded or disputed
- A full refund ends the subscription immediately and removes the credits from that payment that you have not spent.
- A partial refund removes credits in proportion and keeps the subscription.
- If you open a dispute (chargeback) with your bank, your subscription ends immediately and the credits from that payment are removed while the dispute lasts. Please write to us first: most problems are solved faster that way. If the dispute is decided in your favour against the bank's request, the credits are restored.
7. How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank.
8. Contact
support@dreamiz.ai. Please include the email of your account and the payment reference.